Warranty Policy
At Kiddy Karat, every piece is thoughtfully designed and crafted to be treasured through childhood and beyond. We take pride in the quality of our jewellery and want you to feel confident when choosing a piece for your little one.
Our 6-month warranty is designed to provide support in the unlikely event that your jewellery experiences a manufacturing-related issue.
This policy applies to jewellery purchased directly through Kiddy Karat's official website or authorised Kiddy Karat sales channels.
Warranty Period
All eligible Kiddy Karat jewellery is covered for 6 months from the date of purchase.
The warranty applies only to the original purchaser and covers issues arising from manufacturing or workmanship, subject to evaluation and approval by our team.
What Our Warranty Covers
During the warranty period, we may provide a complimentary repair or appropriate resolution for:
- Manufacturing or workmanship defects
- Defects in clasps, locks, chains or other jewellery components
- Enamel-related fading or discolouration attributable to a manufacturing issue
All warranty claims are subject to inspection. The final determination of whether an issue qualifies under the warranty will be made by Kiddy Karat after evaluation of the jewellery.
What Is Not Covered
Our warranty does not cover damage resulting from normal use, accidental damage or improper handling.
This includes, but is not limited to:
- Normal scratches, surface marks and signs of wear
- Dents, bends or deformation caused by use
- Breakage caused by pulling, impact, mishandling or accidents
- Damage or loss of stones resulting from impact or external force
- Damage caused by perfumes, cosmetics, chemicals or other substances
- Damage caused by exposure to excessive heat or water
- Damage resulting from improper storage or care
- Jewellery that has been repaired, resized, modified or altered by a third party
Loss or theft of jewellery is not covered under this warranty.
Repairs After the Warranty Period
We believe your Kiddy Karat piece should be cared for even after its warranty period ends.
If your jewellery requires repair after the 6-month warranty period, you may contact us for an assessment.
Where repair is possible, the work will be carried out at the applicable service charge. The cost will depend on the nature of the damage, components required and work involved.
Repair will begin only after the customer has approved the applicable charges.
How to Request a Repair or Warranty Claim
To initiate a warranty claim or repair request, please contact our customer care team with:
- Your order or purchase details
- Clear photographs of the jewellery
- A short video showing the issue, wherever applicable
- A brief description of what happened
Our team will conduct an initial virtual assessment based on the photographs and/or video provided.
If required, we may request the jewellery to be sent to us for physical inspection before confirming whether the request qualifies for warranty service.
Please do not ship the jewellery to us without receiving confirmation from the Kiddy Karat team.
Shipping & Repair Charges
For approved warranty claims
- Repair: Complimentary, subject to the terms of this policy.
- Shipping: Kiddy Karat will bear the shipping cost for one direction, while the customer will be responsible for the other direction.
For repairs that fall outside the warranty
- Repair: Applicable charges will be communicated and approved before the repair begins.
- Shipping: Shipping costs in both directions will be borne by the customer.
Repair Timeline
Once the jewellery has been received and the repair has been approved, the standard repair timeline is approximately 25 to 30 working days.
The actual turnaround time may vary depending on the nature of the repair, availability of components, customisation requirements or other circumstances.
Our team will keep you informed if additional time is required.
Important Care Note
Kiddy Karat jewellery is created with children's comfort and everyday experiences in mind, but fine jewellery still requires thoughtful care.
We recommend following the care instructions provided with your jewellery and storing each piece safely when it is not being worn.
Avoid exposing jewellery to perfumes, cosmetics, chemicals, excessive heat and unnecessary impact.
For children's jewellery, adult supervision is recommended.
Our Commitment
Every Kiddy Karat piece carries a story, a milestone and an emotion. We want that story to stay with your family for years to come.
If you ever experience an issue with your jewellery, our team is here to help evaluate it and guide you through the appropriate repair or service process.
Contact Us
For warranty claims, repairs or support:
Email: info@kiddykarat.com
Phone / WhatsApp: +91 95034 87369