Yes. Kiddy Karat jewellery is made using 9KT, 14KT, 18KT gold, as specified on each product page. Applicable gold jewellery is BIS hallmarked wherever required under applicable regulations.

Kiddy Karat is jewellery made especially for little ones. We combine thoughtful designs, children's comfort and the timeless value of precious jewellery to create pieces that can become meaningful childhood keepsakes. Our jewellery is designed with careful attention to comfort, finishing, detailing and child-friendly wearability, making every piece special for both the child and the family.

Yes. We offer customised and personalised jewellery featuring names, initials, dates, engravings, symbols, drawings and other meaningful details. Customised pieces are created especially for you and generally require 20–25 working days for production, excluding shipping time.

For orders within India: Ready-to-Ship: Generally 3–7 working days from dispatch. Made-to-Order: Approximately 20–25 working days for production, plus shipping time. Customised Jewellery: Approximately 20–25 working days for production after final design approval and payment, plus shipping time. International delivery generally takes approximately 15–20 working days from dispatch for Ready-to-Ship jewellery. Customs clearance and other destination-country requirements may affect delivery timelines.

Yes, we offer Cash on Delivery only for eligible orders within Nagpur, subject to serviceability and applicable order conditions. For orders outside Nagpur, online payment is required.

Yes, eligible orders may generally be cancelled before dispatch. For customised, personalised, engraved or made-to-order jewellery, cancellation may not be possible once production has started. Please contact our customer care team as soon as possible if you wish to cancel your order.

Eligible Ready-to-Ship jewellery may be returned within 3 days of delivery and exchanged within 15 days from the date of purchase, subject to the applicable policy and quality inspection. Customised, personalised, engraved, made-to-order and bespoke jewellery is generally not eligible for return or exchange once production has commenced. Please refer to our Cancellation, Return & Refund Policy and Exchange Policy for complete details.

For an approved return, the refund is generally processed within 10–15 working days after the jewellery has been received and successfully cleared our quality inspection. The time taken for the amount to reflect in your account may vary depending on your bank, card issuer or payment provider.

Yes. Eligible Kiddy Karat jewellery comes with a 6-month warranty covering manufacturing and workmanship-related issues, subject to inspection and the terms of our Warranty & Repair Policy. The warranty does not cover normal wear and tear, accidental damage, loss or theft, improper care, or unauthorised repairs or alterations.

To keep your jewellery looking beautiful: Remove it before sleeping, swimming, bathing, sports and rough play. Keep it away from perfumes, creams, sanitizers, chemicals and excessive moisture. Store each piece safely in its original Kiddy Karat box. Avoid pulling, bending, twisting or applying excessive force. Check clasps, chains and fastenings regularly before your child wears the jewellery. For younger children, adult supervision is recommended while wearing jewellery.

Yes. We offer a buyback facility on eligible Kiddy Karat jewellery after 12 months from the date of purchase, subject to verification, physical inspection and our Buyback Policy. For eligible gold jewellery, the buyback value is calculated primarily on the eligible net gold weight and Kiddy Karat gold rate on the date the buyback is approved. Making charges, GST paid at the time of purchase, stones, enamel, packaging and other non-gold components are not included in the gold buyback value. For eligible lab-grown diamonds, the buyback value is 80% of the prevailing market price of the lab-grown diamond at the time of buyback, subject to evaluation and applicable terms. Approved buyback value is generally provided as a Kiddy Karat credit note, rather than a cash refund.

Yes. Approved buyback value is generally issued as Kiddy Karat credit and can be used towards another eligible Kiddy Karat purchase. If the new jewellery has a higher value, the difference can be paid separately by the customer.

Absolutely. Kiddy Karat jewellery is designed to make beautiful gifts for birthdays, first birthdays, baby showers, milestones, achievements and other special occasions. If you are purchasing a gift, we recommend checking the design and size carefully before placing the order.

Please contact us within 24 hours of delivery and share clear photographs and/or a video of the jewellery, packaging and shipping label. If the issue is confirmed to be a manufacturing defect or an incorrect product sent by Kiddy Karat, we will review the case and provide an appropriate resolution.

Kiddy Karat jewellery is thoughtfully designed for children, with comfort and finishing in mind. However, jewellery remains a delicate product and should be worn responsibly. For younger children, we recommend adult supervision. Jewellery should be removed during sleep, sports, swimming, bathing and rough play. If your child experiences any irritation or discomfort, remove the jewellery immediately and contact us.

Yes. Kiddy Karat ships to selected international destinations. International shipping times and charges vary depending on the destination. Any customs duties, import taxes, VAT or other charges imposed by the destination country are generally the responsibility of the customer.

Once your order has been dispatched, we will share the available tracking details through email or WhatsApp so you can follow your shipment.

We would be happy to help.
Email: info@kiddykarat.com
Call / WhatsApp: +91 9503487369
Our team can assist you with product queries, customisation, orders, shipping, exchanges, buyback, warranty and after-sales support.