Exchange Policy
Sometimes, the perfect piece takes a second look.
At Kiddy Karat, we want you to be happy with the jewellery you choose. If you would like to exchange an eligible piece for another Kiddy Karat design, we have kept the process simple and transparent.
01. Exchange Eligibility
Eligible jewellery may be exchanged within 15 days from the date of purchase, subject to the conditions mentioned below.
An exchange can be requested only once for an order.
The following products are not eligible for exchange:
- Customised or personalised jewellery
- Engraved jewellery
- Made-to-order pieces
- Bespoke creations
- Jewellery that has been altered, resized or repaired outside Kiddy Karat
Exchanges are available only for eligible ready-to-ship jewellery.
02. Condition of the Jewellery
To qualify for an exchange, the jewellery must reach us in the same condition in which it was delivered.
The piece must be:
- Completely unused and unworn
- Free from scratches, marks, dents or damage
- In its original condition
- Accompanied by the original packaging
- Returned with the invoice and applicable certificates
- Returned with all original tags and accompanying materials
Because jewellery is a precious product, every exchange request is subject to a quality inspection before approval.
03. Exchange for Another Design
Once your exchange request is approved, you may select another eligible ready-to-ship Kiddy Karat piece, subject to availability.
If the replacement jewellery has a higher value, the difference will need to be paid by the customer before the new piece is dispatched.
If the replacement jewellery has a lower value, the applicable difference will be handled according to Kiddy Karat's prevailing exchange terms.
An exchange is not considered confirmed until the replacement product and any applicable payment have been approved by our team.
04. Exchange Shipping Charges
The customer will generally be responsible for the return and replacement shipping costs, including any applicable insurance or logistics charges, i.e. ₹1,900.
If an exchange is required because of a confirmed manufacturing defect or an incorrect product sent by Kiddy Karat, we will review the case separately and arrange the appropriate resolution.
05. Quality Check
Once the jewellery reaches us, our team will carefully inspect it.
An exchange may be declined if:
- The jewellery has been worn or used
- There are scratches, dents or other signs of wear
- The jewellery has been damaged
- Tags have been removed
- Original packaging or required certificates are missing
- The piece has been resized, altered or repaired by another jeweller
- The returned product does not match the product originally purchased
- The jewellery does not meet the conditions of this policy
If the exchange is not approved after inspection, the jewellery may be sent back to the customer, with applicable shipping charges payable by the customer.
06. How to Request an Exchange
Step 1 — Contact us
Reach out to the Kiddy Karat customer care team with your order number and the reason for your exchange.
Step 2 — Share photographs / videos
We may request clear photographs or a short video of the jewellery to confirm its condition and check preliminary eligibility.
Step 3 — Get exchange approval
Our team will review the request and confirm whether the piece qualifies.
Step 4 — Arrange the return
Once approved, we will share the return or pickup instructions.
Step 5 — Quality inspection
After receiving the jewellery, our team will conduct a quality check.
Step 6 — Confirm your replacement
Once the exchange is approved, the replacement piece will be processed. Any applicable price difference or shipping charges must be settled before dispatch.
07. Important Note for Gifting
If you are purchasing jewellery as a gift, we recommend checking the design and size carefully before placing the order wherever possible.
For personalised jewellery, we encourage you to review all names, dates, engravings and other details carefully before giving final approval, as customised pieces cannot be exchanged.
08. Our Exchange Promise
We understand that jewellery is personal — especially when it is chosen for a child.
Whether you are selecting a little bracelet, a charm, a pair of earrings or a special keepsake, we want the piece to feel just right.
If it isn't, our team will do its best to make the exchange experience straightforward and transparent, while ensuring every piece that comes back to us meets the quality standards we promise our customers.
Contact Us
Email: info@kiddykarat.com
Phone / WhatsApp: +91 95034 87369
Address: Shop No. 728, Golchha Marg, Sadar, Nagpur – 440001, Maharashtra, India.