Cancellation, Return & Refund Policy
At Kiddy Karat, we want every purchase to feel as thoughtful and reassuring as the jewellery itself. We understand that plans can change, which is why we have created the following guidelines to keep cancellations, returns and refunds simple and transparent.
01. Cancelling Your Order
Cancellation by the Customer
If you need to cancel an order, please contact our customer care team as soon as possible.
An order may be cancelled before it has been dispatched, subject to the status of the order.
For customised, personalised or made-to-order jewellery, cancellation may not be possible once the piece has entered production.
Once an order has been dispatched, it cannot be treated as a cancellation. You may request a return if the product is eligible under our return policy.
Cancellation by Kiddy Karat
In certain circumstances, Kiddy Karat may need to cancel an order. This may include:
- Delivery location not being serviceable
- Product availability issues
- Incorrect pricing or product information
- Inability to fulfil a specific custom request
- Failed payment or verification
- Suspicion of fraudulent or unusual activity
- Other circumstances that prevent us from safely or accurately fulfilling the order
If we cancel your order, the applicable refund will be initiated to the original payment method.
02. Returns
Jewellery may be returned within 3 days of delivery, except customised jewellery, provided it meets all the conditions below.
The jewellery must be:
- Completely unused and unworn
- In its original condition
- Free from scratches, marks, damage or signs of wear
- Returned with the original Kiddy Karat packaging
- Accompanied by the invoice, certificates and other items supplied with the order
A return request must be raised within the applicable return period. Requests received after this period may not be accepted.
Items That Cannot Be Returned
The following products are not eligible for return or exchange:
- Customised or personalised jewellery
- Engraved jewellery
- Made-to-order pieces
- Bespoke creations
- Jewellery that has been worn, altered or damaged after delivery
This is because these pieces are created specifically according to your requirements and cannot ordinarily be resold.
03. Damaged or Incorrect Products
If your jewellery arrives damaged, defective or different from what you ordered, please contact us within 24 hours of delivery.
Please share clear photographs and/or a video of:
- The jewellery
- The packaging
- The shipping label
- The issue or damage
Our team will review the information and guide you through the next steps.
Where the issue is determined to be a manufacturing defect or an error on our part, we will work with you to provide an appropriate resolution in accordance with our warranty and service policies.
04. How to Request a Return
Step 1 — Contact us
Reach out to the Kiddy Karat customer care team with your order number and reason for the return.
Step 2 — Share photographs / videos
We may request clear images or a video of the jewellery to verify its condition and determine eligibility.
Step 3 — Receive approval
Our team will review your request and confirm whether the product qualifies for return.
Step 4 — Send the jewellery back
Once the return is approved, we will provide the relevant return or pickup instructions.
Step 5 — Quality inspection
After the jewellery reaches us, it will undergo a quality check.
Step 6 — Refund
Once the return passes inspection, the applicable refund will be processed.
Please do not send a return shipment without receiving instructions from Kiddy Karat.
05. Return Shipping
For eligible returns due to a change of mind or personal preference, applicable return shipping charges may be deducted from the refund or paid by the customer, as communicated at the time of return approval.
Where the return is due to a confirmed manufacturing defect, incorrect product or an error attributable to Kiddy Karat, we will bear the applicable return shipping cost.
06. Refunds
Refunds are initiated only after the returned jewellery has been received and successfully cleared our quality inspection.
For approved returns, the refund will generally be processed to the original payment method within 10–15 working days after completion of the quality check.
The time taken for the amount to reflect in your account may vary depending on your bank, card issuer or payment provider.
Shipping charges, insurance charges and other non-refundable fees, where applicable, may not be included in the refund.
For orders where complimentary shipping was provided, the applicable shipping cost will be deducted from the refund.
07. International Returns
For international orders, return eligibility must be confirmed with Kiddy Karat before the jewellery is shipped back to us.
Customers may be responsible for international return shipping, customs charges, duties, taxes and other costs associated with returning an eligible product, except where the return is due to a confirmed error or defect attributable to Kiddy Karat.
International returns may also take longer to process due to customs and cross-border logistics.
08. Important: Check Your Parcel on Delivery
Because our jewellery is precious, please inspect the outer package when it is delivered.
If the parcel appears opened, damaged or tampered with, please:
- Do not accept the package where possible.
- Take photographs / videos of the parcel and contact our team immediately.
If you accept a visibly damaged or tampered parcel, please notify us as soon as possible and preferably within 24 hours of delivery, along with supporting photographs / videos.
09. When a Return May Be Rejected
Kiddy Karat reserves the right to decline a return or refund if:
- The return request is raised outside the applicable return period
- The jewellery has been worn or used
- The jewellery shows scratches, damage or signs of alteration
- Original packaging, certificates or other required items are missing
- The product has been modified or repaired by a third party
- The returned product does not match the product originally shipped
- The product does not meet the conditions of this policy
All returned jewellery remains subject to our quality inspection.
10. A Little Note From Us
We want you to feel confident every step of the way — from placing your order to receiving the little piece of gold that may one day become a treasured keepsake.
Contact Us
For cancellation, return or refund assistance:
Kiddy Karat
Email: info@kiddykarat.com
Phone / WhatsApp: +91 95034 87369
Address: Shop No. 728, Golchha Marg, Sadar, Nagpur – 440001, Maharashtra, India.